Question 1

How do I place my first order?

Accepted Answer

Open the app or visit bite.express, enter your delivery address, browse vendors near you, add items to your cart, and check out. You can pay by card, bank transfer or cash on delivery.

Question 2

Can I schedule a delivery for later?

Accepted Answer

Yes — at checkout you can pick a delivery time later today or tomorrow. We'll send you a reminder before your scheduled time so you can confirm or adjust.

Question 3

Can I cancel an order after placing it?

Accepted Answer

You can cancel for free up until the vendor accepts your order. After that, partial cancellation fees may apply depending on whether the order has been prepared.

Question 4

Why don't I see my favourite restaurant?

Accepted Answer

We're constantly onboarding new vendors. If a place you love isn't on BiteExpress yet, tap 'Suggest a vendor' in the app or tell us via support — we'll reach out to them.

Question 5

What payment methods do you accept?

Accepted Answer

Card (Visa, Mastercard, Verve), bank transfer, and cash on delivery. Your card details are tokenised through our payment provider — we never see or store them.

Question 6

How do refunds work?

Accepted Answer

If something goes wrong, contact support in-app. We refund to your original payment method or credit your BitePoints wallet — your choice. Refunds usually land within 3–5 business days.

Question 7

What is BitePoints?

Accepted Answer

BitePoints is your in-app wallet credit, earned from promotions, refunds and loyalty rewards. Apply at checkout to discount your next order.

Question 8

How long does delivery take?

Accepted Answer

Most orders arrive in 25–45 minutes depending on your distance from the vendor and the time of day. You'll see a live ETA before you confirm and a live tracker on the map once your rider picks up.

Question 9

Can I chat with my rider?

Accepted Answer

Yes — once your rider is on the way, an in-app chat opens up. You can send them gate codes, directions, or call them directly if you need to.

Question 10

What if my rider can't find my address?

Accepted Answer

Open the in-app chat and share clearer directions or a landmark. You can also share your live location once the rider is close — it saves everyone time.

Question 11

How do I create a BiteExpress account?

Accepted Answer

Open the app, tap 'Sign up' and verify your phone number or email. You can also sign in with Google or Apple. Your saved addresses, payment methods and order history travel with you.

Question 12

What is BitePass?

Accepted Answer

BitePass is our membership programme — pay a small monthly fee and get free delivery on eligible orders, exclusive discounts and priority support. Try it free for your first month.

Question 13

How do I delete my account?

Accepted Answer

Go to Profile → Settings → Delete account in the app. Or email us at support@bite.express — we'll delete your data within 30 days.

Question 14

How do I list my business on BiteExpress?

Accepted Answer

Visit /vendors and submit an application — we'll respond within 2 business days with onboarding next steps. Most vendors are live within 48 hours.

Question 15

When do vendors get paid?

Accepted Answer

Every Tuesday for the previous week's orders. Settlements go straight to your verified bank account; your vendor dashboard shows every order, refund and commission in real time.

Question 16

How do I become a BiteExpress rider?

Accepted Answer

Visit /riders and apply — we verify your documents within 2 business days. Most riders are earning within a week of applying.

Question 17

How and when do riders get paid?

Accepted Answer

Weekly to your bank account, with an option to cash out from the in-app wallet (small fee for instant cashout).

How can we help?

Placing an order