What you'll do
- Onboard and verify new rider applicants.
- Run weekly rider check-ins, listening posts and community gatherings.
- Manage day-to-day rider support escalations.
- Design and run incentive programmes; report on their effectiveness.
All open roles
OperationsFull timeHybrid
Rider Operations Coordinator
Lagos, LagosOperationsPosted 12 May 2026
Riders are the heart of BiteExpress. This role is about looking after them: verifying new applicants, supporting active riders, running incentive programmes that actually work, and being a real human they can reach when things go sideways.
What we're looking for
- 2+ years in operations, customer service or community management.
- Strong empathy and people skills — riders are independent professionals, not employees.
- Comfortable with operational metrics and Excel / Google Sheets.
What you'll get
- Competitive base + activity bonuses.
- Health insurance.
- Hybrid working between home and the Lagos office.
Apply
Apply for Rider Operations Coordinator
Send us your details and CV — our team reads every application and replies within 2 weeks either way.